The new year is often synonymous with new things. Just like new resolutions, it is adorned with new regulations in all organizations.
Generalization of portability, regulation of telephone canvassing, identity protection... Telecoms are not left out! Find out how Netwo helps you to comply with the law. Follow us for an overview of the enhanced legal framework.
Is the "geography" of numbers over?
Guessing the origin of a caller from the prefix of his phone number, that was before! Previously reserved for mobile telephony, number portability is now available for fixed-line telephony. Individuals and companies can now keep their phone numbers and benefit from portability.
In 2018, the telecom regulator (ARCEP) established a national numbering plan and its management rules. This protocol aims to allocate telephone numbers according to 5 defined geographical areas. Effective in July 2023, it consists mainly of "processing requests for numbering resources, i.e. checking their compliance with the management rules of the national numbering plan and allowing the billing of fees related to numbering resources," explains ARCEP. From July1, the authority will allocate the new resources with a minimum granularity of 1,000 numbers instead of the 10,000 known until now.
Let's take as an example a company from Bordeaux that moves to Lille. Its customers, suppliers, partners, prospects, investors... All of them know its telephone number with the 05 prefix, unchanged since the creation of the company. Rather than adopting a new 03 number, it can keep its historical number.
It is up to the operator to make the request to ARCEP to change the municipality that appears on the call.
The benefits? Simplified administrative procedures.
To learn more about Netwo's operational management of portability, read this article.
2023: the end of identity theft?
A date to remember: July 25, 2023. After this date, the telecom regulator will be able to sanction operators who do not comply with the regulations in force. Also, operators will be obliged to cut off unauthenticated calls and will be able to overcharge them if they do not comply with the required steps. How did we get here?
A scourge has been plaguing the telecom world for several years: phone number theft, also known as phone phishing.
"Hello, have you heard about the CPF account?" or "CRIT'AIR: our agents have noticed that you do not have the regulatory sticker, please retrieve it via support-critair.fr". These fraudulent calls and messages have only one goal: theusurpation of personal and sensitive data.
By July 2023, operators are required to ensure the authentication of telephone numbers, hence the implementation of the STIR/SHAKEN protocol. The objective? To guarantee the identity of the caller with an operator certificate by ensuring a direct inward dialing (DID). Technically, how does it work?
1. For VoIP calls: the STIR protocol
Added to the SIP header of a call, the STIR ('Secure Telephony Identity Revisited') digital certificate provides information about the caller and the recipient.
2. For non-VoIP calls: the SHAKEN protocol
It concerns calls made from a cell phone or analog calls (PSTN). As the SIP header cannot be appended, the alternative SHAKEN ('Signature-based Handling of Asserted information using toKENs') consists in adding additional information to the caller's name and allowing the operator to forward the call from the caller to the recipient by providing the "Verified" or "Non-verified" index. The actual exchange between the caller and the recipient is at the discretion of the latter.
Netwo helps operators regain customer trust
In order to protect voice calls and reduce fraud, operators are required to secure the collection, storage, transfer and validation of information about the phone number and its user. The goal? To restore customer confidence in their preferred service providers.
As a technical portability operator (OPTA), Netwo is authorized to manage portability on behalf of other operators. With Netwo :
- Get your own portability prefixes and numbering ranges,
- Order your SIP accounts and use your own numbering resources acquired from ARCEP and APNF,
- Carry your own prefix in accordance with the regulators' guidelines.
Benefit from the support of a dedicated Netwo expert for all your compliance procedures.
In addition, Netwo is committed to preventing phone number theft by implementing the STIR/SHAKEN protocol technical specifications.
To learn more about Netwo's portability management, read this article. If you have any further questions, discover Netwo for free or make an appointment with an expert!